1. Introduction
Aulona Insurance Group LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for insurance products, or interact with our agency. By using our services or accessing our website, you consent to the data practices described in this policy.
2. Information We Collect
As an independent insurance agency, we collect various types of information to provide accurate quotes and service your policies.
- Personal Identification Information: Name, email address, physical address, phone number, date of birth, and Social Security Number when required for specific underwriting purposes.
- Property & Vehicle Information: Details regarding your home, vehicles, claims history, and other assets requiring coverage.
- Consumer Report Information: With your consent, we may obtain information from third-party consumer reporting agencies, including Motor Vehicle Reports (MVRs), Comprehensive Loss Underwriting Exchange (C.L.U.E.) reports, and credit-based insurance scores.
- Technical & Usage Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, and data regarding your interaction with our site using cookies and similar tracking technologies.
3. How We Use Your Information
- To provide, maintain, and personalize our insurance services.
- To secure rate quotes and underwrite property and casualty insurance policies.
- To communicate with you regarding policy updates, renewals, billing, and claims processing.
- To comply with legal obligations and industry regulations, including Texas Department of Insurance requirements.
- To improve our website functionality, customer service, and overall user experience.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to outside marketers.
- Insurance Carriers & Wholesalers: We share your data with appointed insurance carriers and general agents to obtain quotes and bind coverage on your behalf.
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our business.
- Legal & Regulatory Authorities: We may disclose your information if required by law, court order, or governmental regulation, or to protect rights, property, and safety.
5. SMS & Mobile Data Privacy
If you consent to receive SMS text messages from Aulona Insurance Group LLC, your mobile data is handled with a high level of security.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure.
7. Third-Party Links
Our website may contain links to third-party websites, such as insurance carrier payment portals. We do not control these third-party websites and are not responsible for their privacy practices.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Your Rights and Choices
- Opting out of communications: You may unsubscribe from marketing emails and reply STOP to SMS messages.
- Accessing and updating data: Contact us directly to review, correct, or update personal information on file.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy with a new effective date.
11. Contact Us
Aulona Insurance Group LLC
4100 Eldorado Pkwy, Ste. 100/408, McKinney, TX 75070
Email: luka@aulonainsurancegroup.com
Phone: 940-390-2382
Texas Agency License: 3481412 | NPN: 22184980